Professional Resume

Executive with over 15 years of progressive experience aligning and leveraging technology in numerous industries with an energetic and a forward-thinking approach towards leadership and technical prowess.  Highly developed communications skills, and years of success assisting clients in increasing operating efficiencies and lowering costs to improve bottom-line results. Demonstrated success managing budgets up to $40 million and directing highly effective organizations across the US, Caribbean and Latin America. 


Proven ability to manage projects of all scales from inception through delivery and offering a hands-on, common-sense approach towards project development and problem solving with exceptional customer service influencing skills to empower workforce professionals and support valued customers. Fluent in Spanish, proficient in Portuguese. 



Professional Experience


TATA Consultancy Services  - TCS              

Schaumburg, Illinois / Tampa, Florida

Global Consulting company with over 170,000 employees supporting IT initiative to fortune family Companies in multiple sectors.

Director  - Data Center Transitions and Operations

10/2009 - Present

Spearhead consolidation and migration efforts for WellCare’s (Comprehensive Health Management) Enterprise Data Centers and manage operation initiatives of all Data Center facilities and day to day. Management of 10 direct reports and over 50 cross-functional resources and maintain program budgets in excess of $25 million. Closely monitor vendor deliverable and SOW engagement and Telco contracts that support “run the operation” and develop RFP requirements. Build and design technology infrastructure, network and physical build of floor space and layouts and manage multi departmental involvements; application development, VMware, storage, IBM, network, and data warehouse, database, Linux/UNIX, SUN, middleware, backup, Microsoft and server platforms. Work closely with PMO to apply processes and ITIL enhancement that closely align SDLC methodology meeting program requirements. Manage enterprise architecture processes and recommend best practices and guidelines for selecting and implementing enterprise systems that align with business objectives. Data Center environmental management and monitoring of critical systems that ensures 99.99% availability through proactive tools sets. Total cost of ownership for business communications and establishing operating policies and procedures meeting SOX and HIPAA compliance. Work directly with business and key stakeholders to provision services and obtain business approvals “buy-in” on proposed solutions and define enterprise architecture principles, standards and guidelines. Leadership accountability over SunGard managed services, disaster recovery and business continuity planning and delivery. Play role in senior management committee and steer operational decisions, asses cost and suggest solutions that exceed ROI expectations.


Global Program Director - Data Center Transitions and Operations

09/2008– 10/2009

Spearhead consolidation efforts of Nielsen Data Center throughout North America, Europe and Latin American      market to centralized Tier IV Data Centers.  Total cost of ownership and service delivery; manage all initiative projections and budget efforts in excess of $20 Million combined CAPEX and OPEX.  Direct reports include 16 Project Managers and over 100 technical team members cross functional; application development, VMware, storage, IBM, network, and data warehouse, database, Linux/UNIX, SUN, backup, Microsoft and server platforms.  Provide Strategic Planning and Operational governance to define and set standardizations and SLA’s across media, mobile services, and technology and business divisions and work closely with development and PMO practices adhering to SDLC.  Work directly with business and key stakeholders to provision services and obtain business approvals on proposed solutions.  Monitoring of all production systems and work directly with operations leadership to enhance performance and make best practice recommendations and manage daily operational issues and escalations.  Leadership accountability over technical solutions and migration plans including disaster recovery and business continuity to meet global expectations.  Introduce and manage vendor relationships and validate proposed contracts and negotiations and prepare Statement of Work.  Act as Liaison between Nielsen’s Executive management and play senior role in TCS’s management board team.


  • Apply virtualization technologies utilizing ESX clustering and centralized EMC storage (over 1 PetaByte) in a cloud environment, minimizing footprint and reducing operating cost by over 40%.
  • Ownership of Managed Services to external clients; Software and Storage as a Service and Technology as a Service in diverse and complex environments.
  • Enhancement of Incident and Change Management and process tracking across all regions identifying escalations and prioritizations of workflow to capture and define SLA’s to internal and external customers.
  • Responsible for system analysis, requirement definitions, interface and data architecture, lifecycle cost estimations and governance that align with strategic business goals meeting program requirements.
  • Define implementations that support high availability and rapid growth scalability minimizing service interruption to over 99% efficiency.
  • Work closely with senior management and business leads to identify gaps and challenges and address concerns in anticipation of consolidation efforts; UAT, QA and Development teams.
  • Lead TCS’s operational offshore model and service management across India and Asia Pacific to align to business objectives, SLA’s and support mechanisms.
  • Implement global standardizations and framework that meet SOX compliance and ITIL standards.


Clertech Inc  – Cleartel Communications

Global company providing hosting and ISP services to residential,  commercial and Government customers, Merchant Services, Software Development and Telecommunications.

Chief Technology Officer 

01/2006– 09/2008

Reporting to the CEO, direct the technology vision of the company’s architecture and IT business processes within a highly visible role.  Implement and enforce standardizations across 5 locations throughout the US and international market and support new business initiative by developing IT requirements. Drive general business planning, procurement and budgeting in excess of $25 million across the IT organization to maintain company operations and competitiveness.  Recruit and develop a strong team of multi and cross functional disciplined professionals to help achieve company’s strategic goals. Work with company executives to execute strategic plans and technology focus by implementing enterprise IT architecture.  Oversee development of user integration platforms and work closely with multiple vendors to build integration interfaces across different sites to support Merchant Services, CRM and ERP to external customers.  Architect the company’s’ Data Centers requirements, future planning and expansions and its impact and risk assessment to customers.  Ensure Business Continuity and design Disaster Recovery site plans and evaluate systems and technology alternatives to recommend best methods of project and product implementations. 


  • Build 3 Data Centers within partnerships of Level3, Sprint and Nextel Co-Locations that comprises of over 60% of company revenues and allows expansion of over 5000 servers as the business requires.
  • Steer product image and services and manage implementations that best suit customer requirements and work with marketing team to develop best methods of market exposure and “go to” market strategies.
  • Designed a “factory model” methodology setting corporate standards of HW and SW implementations allowing quick scalability, design and implementation.

  • Manage development of ecommerce websites to support company products and services and oversight of Content Editing and writing within a dynamic cataloged environment utilizing BizTalk, Commerce Server and SharePoint technologies.

  • Ownership across customer managed platforms utilizing; SaaS and Technology as a Service and dedicated hosting allowing on-demand requirements.

  • Implemented over 1500 servers in a mixed environment of UNIX, Windows and Sun Solaris utilizing virtualization and clustering technology, allowing consolidation and a strong emphasis on Cloud Computing   to sustain rapid growth and scalability with minimum disruption to the organization and external clients.

  • Manage build out of 2 Call centers to support company services with over 200 seats within a Cisco IVR environment.

  • Develop and implement storage requirements (SAN, NAS, DAS) and future expansion plans to support in excess of 1 PetaByte to over 5000 servers as required within a SaaS (storage as a service) environment.

  • Coordinate project management across departments and divisional lines to execute strategies that are aligned with those of the organization.


Director of Information Technology - Global

Import/Export Manufacturing company specializing in building and raw materials for the construction industry with over 8 offices and 78 warehouses throughout the US, Caribbean and Latin America.

Director of Information Technology - Global

10/2003 – 01/2006

Spearhead all efforts of the Information Technology and Telecom department for an $800 million manufacturing and  import and export company that comprises of 8 offices and 78 warehouses throughout the US, Caribbean and Latin America.  Streamline working environment by establishing technical and operation standards.  Manage a $10 million budget development and direct a team of 10 and over 15 multi disciplined contractors across corporate and multiple geographical locations.  Apply best practice to multi phased, cross functional projects utilizing Prince 2 and Rational Unified Process (RUP) methodologies.  Play role in steering committee, contributing to the definition of key strategic business objectives leveraging company’s capability.


  • Responsible for Oracle E-Business suite migration with financials, manufacturing, CRM, POS, warehousing, inventory and asset management modules from an SQL Legacy system to increase revenues to over 20% yearly.
  • Lead responsibility over Logistic and Manufacturing systems and strong understanding of Inventory controls, Transportation and Warehousing.
  • Improved system security by implementing intrusion detection and network monitoring, reducing-security related helpdesk calls by 65%.
  • Chief Consultant on technology to the CEO and Executive team.
  • Implemented a global Avaya VoIP solution that drastically saved on local and long distance calling.
  • Planned and executed a migration of business critical systems to a Co-Location Data Center that helped maximize production time to more than 99%.  Additionally, designed company wide disaster recovery plans and procedures for business continuity and hosted company critical applications in a SaaS environment drastically reducing licensing and administration cost.
  • Rebuild of technology infrastructure to an enterprise level that helped maximize proficiency and fault tolerance.  This included network selection, systems design, desktop platforms and developed standard software policies.
  • Negotiation of all telecommunication contracts that saved over $150K in the first fiscal year.
  • Introduced and managed key vendor relationships that saved over 15% of the company’s technology expenses.